First, please check your network connection, reboot your router and device, and then try again.
Secondly, if your network connection is no problem, please check whether your account is used on other devices.
If yes, please visit www.whatismyip.com by using computer, and find your IP4 IP Address, next send your 1-year account and IP4 IP Address to us for restoration.
Please note that an account can only be used on a device, otherwise your account would be banned soon.
We only restore it for 1 time for 1 account. If your account is banned again after restoration, we would not provide refunds or support anymore.